What factors will your organization use when calculating the 'Score' column?

• A. Payment history, Provider type, Insurance class
• B. Amount outstanding, Age, Number of denials received, Payer, Denial type, Other
• C. Client satisfaction, Average turnaround time
• D. Schedule, Region, Patient age

Answer: (B)

This question tests how a Score column is built to reflect payment risk and prioritization. The best choice uses factors that directly relate to collecting on a claim: how much is still unpaid (amount outstanding) and how long it has been due (age). It also includes how often claims are denied (number of denials) and details about the payer and denial (payer, denial type), plus other relevant factors. Together, these indicators give a practical, quantitative sense of urgency and likelihood of payment, guiding which items to prioritize and how to allocate effort. The other groupings mix attributes that don’t directly indicate payment risk—for example, service experience measures or demographics like schedule or region—which don’t predict collection outcomes as reliably.