Which action helps locate an invoice not shown on the EOB?

• A. Type ".p" in the Invoice field to search by patient
• B. Search by date
• C. Use a different module
• D. Contact the payer

Answer: (A)

When an invoice isn’t shown on the EOB, the most effective move is to search by patient in the Invoice field using a special prefix. Typing a command like .p before the patient’s name signals the system to perform a patient-based search, pulling up all invoices tied to that patient. This helps you locate the specific invoice even if it isn’t displayed on the EOB, because the EOB only reflects paid items, while the system’s patient search brings up the underlying records linked to that patient. Searching by date is more limited and may miss the invoice if it isn’t associated with the exact date shown on the EOB, using a different module won’t address the missing record in the current workflow, and contacting the payer doesn’t reveal internal invoices in your system. So, using the patient-based search with the .p prefix is the right approach.