Which conditions are listed as reasons to suppress statement generation for an account with a selfpay balance?

• A. Returned mail account status
• B. Minimum outstanding balance to print statement
• C. Both Returned mail and minimum outstanding balance
• D. No suppressions apply

Answer: (C)

Statement suppression happens when either the mail cannot reach the patient or the amount owed isn’t worth printing. If the account’s mail status is returned, the statement can’t be delivered, so generation is suppressed. If the balance is below the minimum threshold to print a statement, it’s not cost-effective to issue a paper bill, so suppression occurs. Because either condition can trigger suppression for a selfpay balance, both are listed as reasons. This approach keeps communications efficient: you don’t send statements that won’t reach the recipient or aren’t worth the mailing cost.